Welcome to SPCR Supplies. By using our website (spcrsupplies.co.uk) and purchasing products from us, you agree to the following terms and conditions. Please read them carefully before using our website or placing an order.

1. General Information

These terms and conditions govern the use of SPCR Supplies and apply to all transactions made through the website. By accessing or using the site, you agree to comply with these terms. If you do not agree, please do not use the website.

SPCR Supplies reserves the right to modify these terms and conditions at any time, so please review them regularly. Continued use of the website constitutes acceptance of any changes made.

2. Product Information

We strive to ensure that all product descriptions, images, and prices listed on our website are accurate. However, we cannot guarantee that all details are always up to date or free from errors. In the event of inaccuracies, we reserve the right to correct any errors, update product information, or modify prices without prior notice.

3. Orders and Acceptance

  • Placing an Order: By placing an order with SPCR Supplies, you confirm that all information provided is accurate and that you are the authorized user of the payment method used.
  • Order Confirmation: Once your order is placed, you will receive an email confirmation. This acknowledgment does not guarantee acceptance of your order, as we reserve the right to reject or cancel an order for any reason.
  • Order Cancellation: We reserve the right to cancel any order if we are unable to fulfill it due to product unavailability, errors in pricing, or issues with payment processing. In such cases, you will be notified, and a full refund will be issued.
  • Customer Cancellation: If you wish to cancel or modify an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but cancellations may not be possible once the order has been processed or dispatched.

4. Pricing and Payment

  • Prices: All prices listed on our website are in GBP (£) and include VAT, where applicable. Prices do not include delivery charges, which will be added at checkout.
  • Payment Methods: We accept payment via credit/debit cards and other secure online payment gateways. Payment is required in full at the time of order placement.
  • Pricing Errors: In the event of a pricing error, we will notify you as soon as possible. You may choose to reconfirm your order at the correct price or cancel it for a full refund. We reserve the right to cancel any orders that contain pricing errors.

5. Shipping & Delivery

  • Delivery Times: We aim to dispatch orders promptly, with estimated delivery times provided at checkout. Please note that delivery times may vary based on your location and any unforeseen delays.
  • Shipping Charges: Delivery costs are calculated at checkout based on the weight, size, and destination of your order.
  • Delivery Issues: If you experience any issues with your delivery, such as damaged or missing items, please contact us within 7 days of receiving your order so we can investigate and resolve the issue.

6. Returns & Refunds

  • Returns Policy: We offer a 14-day return period for most products, provided they are in their original condition, unopened, and unused. You must notify us within 14 days of receiving your order to initiate a return.
  • Return Shipping: Customers are responsible for return shipping costs unless the product is faulty or incorrect. Once we receive and inspect the returned item, a refund will be processed within 10 business days.
  • Non-Returnable Items: Due to hygiene reasons, certain beauty and personal care products, including opened skincare, makeup, and haircare items, are non-returnable unless faulty or damaged.

7. Intellectual Property

All content on the SPCR Supplies website, including text, images, logos, graphics, and product descriptions, is the intellectual property of SPCR Supplies or its content suppliers. You may not use, reproduce, or distribute any content from our site without prior written permission.

8. Limitation of Liability

While we strive to provide an excellent customer experience, SPCR Supplies is not liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our website or products.
  • Any loss or damage caused by delays in delivery or issues beyond our control.
  • Any discrepancies in product descriptions or errors on the website, though we will make reasonable efforts to correct them.

Your use of our website and products is at your own risk. Our liability is limited to the value of the goods purchased.

9. User Conduct

You agree to use the SPCR Supplies website for lawful purposes only and in a manner that does not infringe the rights of or restrict the use of the site by others. Prohibited activities include, but are not limited to:

  • Using the website in any way that violates applicable laws or regulations.
  • Hacking or attempting to interfere with the security of the website.
  • Misrepresenting yourself or providing false information while interacting with us.

10. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.