At SPCR Supplies, we are committed to safeguarding the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us, whether by visiting our website, purchasing products, or engaging with our customer service team.

1. Information We Collect

We collect the following types of information from you:

  • Personal Information: When you make a purchase, create an account, or sign up for our newsletter, we may collect your name, email address, postal address, phone number, and payment details.
  • Usage Data: We collect information about how you use our website, including your IP address, browser type, device information, and browsing patterns. This helps us understand your preferences and improve your shopping experience.
  • Cookies: We use cookies to track your behavior on our site and personalize your experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing Orders: Your personal information is used to process and deliver your orders, communicate with you about your purchase, and provide customer support.
  • Improving Our Services: Usage data helps us optimize our website, understand customer behavior, and improve our services and product offerings.
  • Marketing Communications: With your consent, we may send you newsletters, promotional offers, and updates about new products. You can opt out of marketing emails at any time by clicking the “unsubscribe” link in the email.
  • Legal Obligations: We may need to use your information to comply with legal obligations, such as tax reporting or fraud prevention.

3. How We Protect Your Information

At SPCR Supplies, we take your privacy seriously and implement a variety of security measures to protect your personal information. These include:

  • Data Encryption: We use SSL (Secure Sockets Layer) technology to encrypt sensitive information, such as payment details, during transmission.
  • Secure Payment Processing: We work with trusted payment gateways that are PCI DSS (Payment Card Industry Data Security Standard) compliant to ensure secure transactions.
  • Access Control: Only authorized personnel have access to your personal information, and we use secure systems to store data.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: We work with third-party service providers (e.g., payment processors, delivery companies) who assist us in running our business. These providers only have access to the information necessary to perform their services and are obligated to keep your data secure.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., law enforcement).

5. Your Rights

You have the following rights concerning your personal information:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
  • Deletion: You can request the deletion of your personal data where it is no longer necessary for the purposes we collected it for.
  • Objection: You can object to the processing of your data for certain purposes, such as marketing communications.
  • Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at privacy@spcrsupplies.co.uk.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once your data is no longer needed, it will be securely deleted or anonymized.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for use by individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will promptly delete it.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of significant changes where required. Please check this page periodically to stay informed.